Record penalty for firm in gas supply failures

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The energy regulator has handed out its largest ever enforcement action, of £44m, against a gas company which left customers without supplies for on average 19 days.

Ofgem said Cadent also had no records of 775 high-rise blocks of flats.

That discovery was in part prompted by an information request from a council in the wake of the Grenfell Tower tragedy.

The company offered an “unreserved apology” to customers.

Record penalty for gas supply failures

The energy regulator has handed out its largest ever enforcement action, of £44m, against a gas company which left customers without supplies for on average 19 days. Ofgem said Cadent also had no records of 775 high-rise blocks of flats.

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