Adele fans are angry they haven’t been refunded the booking fee for her cancelled Wembley Stadium gigs.
Many have tweeted ticket company Eventim UK to complain at losing £5.50 per ticket booked.
The singer cancelled the last two dates of her world tour, due to take place on 1 and 2 July, after damaging her vocal chords.
Eventim UK’s terms and conditions state that they don’t refund booking fees for cancelled concerts.
Fans have been refunded the full ticket price they paid for the concerts.
Customers were emailed today to say the cost of the tickets would be refunded to them within two to three days.
Eventim UK’s terms and conditions state that if a gig is cancelled “we will use our reasonable endeavours to refund you the face value of the ticket (excluding any booking fee, service charges, facility fee or any other fee) as soon as reasonably practicable.”
Eventim told Newsbeat it won’t be refunding booking fees.
“The booking fee is a charge to cover the costs of our ticketing service,” it said in a statement.
“As a ticketing agency we booked, processed and delivered the tickets, this service has been provided to the customer.”
Some fans have even tweeted Adele to complain.
Adele posted a lengthy statement on Saturday to explain why she had cancelled the concerts.
Image caption An excerpt of the statement on Adele’s Twitter account
“I had to push a lot harder than I normally do… it turns out I have damaged my vocal cords,” she wrote.
“I’m sorry for your disappointment… You know I would not make this decision lightly.”