Adele fans won’t get Wembley booking fees refunded

Latest news

    Adele fans are angry they haven’t been refunded the booking fee for her cancelled Wembley Stadium gigs.

    Many have tweeted ticket company Eventim UK to complain at losing £5.50 per ticket booked.

    The singer cancelled the last two dates of her world tour, due to take place on 1 and 2 July, after damaging her vocal chords.

    Eventim UK’s terms and conditions state that they don’t refund booking fees for cancelled concerts.

    Adele

    Fans have been refunded the full ticket price they paid for the concerts.

    https://twitter.com/Pricey22/status/882899694627717120 https://twitter.com/gadge501/status/882923387861037056 https://twitter.com/HayleyReedy1/status/882885892024750080

    Customers were emailed today to say the cost of the tickets would be refunded to them within two to three days.

    Eventim UK’s terms and conditions state that if a gig is cancelled “we will use our reasonable endeavours to refund you the face value of the ticket (excluding any booking fee, service charges, facility fee or any other fee) as soon as reasonably practicable.”

    Eventim told Newsbeat it won’t be refunding booking fees.

    “The booking fee is a charge to cover the costs of our ticketing service,” it said in a statement.

    “As a ticketing agency we booked, processed and delivered the tickets, this service has been provided to the customer.”

    Some fans have even tweeted Adele to complain.

    https://twitter.com/john_owen_d/status/882932344159690752 https://twitter.com/88TomTom/status/882936181335494656

    Adele posted a lengthy statement on Saturday to explain why she had cancelled the concerts.

    An excerpt of the statement on Adele's Twitter

    Image caption An excerpt of the statement on Adele’s Twitter account

    “I had to push a lot harder than I normally do… it turns out I have damaged my vocal cords,” she wrote.

    “I’m sorry for your disappointment… You know I would not make this decision lightly.”

    View the original article: http://www.bbc.co.uk/newsbeat/40519578

    Find us on Instagram at BBCNewsbeat and follow us on Snapchat, search for bbc_newsbeat

    In the same category are

    Commons set for Brexit vote showdown Image copyright PA The row over how much of a say MPs should get in the Brexit process returns to the House of Commons later.On Monday, the House of...
    Rural residents hang up on mobile banking, regulator finds Image copyright Getty Images Consumers in rural areas of the UK are far less likely to use their smartphones for banking than their urban counterpar...
    Newspaper headlines: GCHQ Brexit warning and fizzy drink ‘shortage’ By BBC News Staff Image caption The Guardian says the director of surveillance agency GCHQ has made an unprecedented intervention in a growing r...
    General Electric drops out of Dow index Image copyright Getty Images General Electric is losing its place on the Dow Jones Industrial Average after more than 100 years in a move that refle...
    World Cup 2018: England’s Harry Kane wants to be ‘best in the world’ The making of England's Kane2018 Fifa World Cup on the BBCHost: Russia Dates: 14 June - 15 JulyLive: Coverage across BBC TV, BBC Radio and BBC Sport ...
    The nurses tackling mental illness in police custody An estimated third of those arrested by police in England are experiencing mental health problems.Most police forces now have mental health nurses wor...