‘Bill shock’ warning on 118 calls prompts regulator to act

Latest news

    118 118 adImage copyright 118 118
    Image caption 118 118 has spent tens of millions on television advertising

    The telecoms regulator Ofcom has announced it wants to cap the price of 118 directory enquiry calls at £3.10 for a 90 second call.

    Market leader 118 118 charges £11.23 for a 90 second call to its service.

    Ofcom said providers had been increasing prices “quite significantly” in recent years and that people are paying much more than they expect.

    Overall 2% of adults or one million people use a 118 service, rising to 4% among those over the age of 65.

    Ofcom launched its enquiry into the cost of 118 calls in May 2017.

    It last investigated the sector in 2013 when the price was about £3 for a 90 second call.

    At that time it said there was not much evidence of “bill shock”, which is where people are unpleasantly surprised when they receive their bill.

    Now however, it said some people were suffering “bill shock”.

    It said it was now most appropriate to “bring prices down to 2013 levels”.

    The second biggest provider, BT cut the price for its 118 500 number on the 1 June to £3.10 for 90 seconds, down from £6.88.

    In a statement Ofcom said: “We’re concerned about rising prices for directory enquiries, and callers paying much more than they expect.

    “So we’re taking action to protect consumers by proposing a cap on the cost of 118 numbers.”

    Ofcom’s consultation will run until 22 August with a decision due at the end of the year.

    View the original article: https://www.bbc.co.uk/news/business-44473507

    https://www.bbc.co.uk/news/business-44473507

    In the same category are

    Caster Semenya: Olympic champion to challenge ‘unfair’ IAAF testosterone ruling Caster Semenya is a two-time Olympic champion and three-time world championWorld and Olympic 800m champion Caster Semenya is to challenge "unfair" ru...
    Why we fail to switch banks Image copyright Getty Images The numbers tell it all. The Competition and Markets Authority's investigation into the banking industry in 2016 found ...
    Ryanair calls for restricted airport alcohol sales Image copyright PA Image caption A flight from Dublin to Ibiza had to be diverted to Paris on Saturday after three passengers became disruptive Ry...
    Reality Check: The numbers behind the crackdown in Turkey Media playback is unsupported on your device Media captionWho's been affected by Turkey's state of emergency?Almost two years after a failed militar...
    Upskirting row: MP’s office targeted in ‘pants protest’ Image copyright Nigel Nelson Image caption Sir Christopher Chope's Commons office on Monday morning Anger over a Conservative MP's decision to blo...
    John Travolta mob film Gotti gets whacked by critics Image copyright AFP/Getty Images Image caption Travolta plays Gotti, pictured in 1990, at various points in his life and career John Travolta's tr...

    Leave a comment

    Your email address will not be published. Required fields are marked *

    This site uses Akismet to reduce spam. Learn how your comment data is processed.