Arabic AR Chinese (Simplified) ZH-CN English EN French FR German DE Japanese JA Portuguese PT Russian RU Spanish ES Ukrainian UK

Broadband speeds ‘far slower than in ads’

Latest news

    SpeedometerImage copyright Getty Images
    Image caption Which? said consumers had been let down by false speed claims for broadband services

    Which? says many UK households get half the broadband speed they pay for.

    Customers on a 38Mbps service received average speeds of 19Mbps, according to its findings, taken from 235,000 uses of its broadband speed checker tool.

    And those on super-fast packages of up to 200Mbps were on average only able to receive speeds of 52Mbps.

    From 23 May, broadband providers will no longer be able to advertise “up to” speeds unless that speed is received by 50% of their customers at peak times.

    “This change in the rules is good news for customers who have been continuously let down by unrealistic adverts and broadband speeds that won’t ever live up to expectations,” said Alex Neill, Which?’s managing director of home services.

    “We know that speed and reliability of service really matter to customers.

    “And we will be keeping a close eye on providers to make sure they follow these new rules and finally deliver the service that people pay for.”

    ‘Worlds apart’

    Others felt that the changes, which were demanded following a study by the Advertising Standards Authority, did not go far enough.

    CityFibre is one of a handful of providers that want the ASA to ban providers from using the word “fibre” in adverts if the connections they offer partially rely on a copper connection from the street cabinet to the home.

    Founder and chief executive Greg Mesch said: “Although we welcome the new rules on advertising speeds coming into force, the ASA hasn’t gone far enough to stop consumers from being misled by broadband adverts.

    “Fundamentally, the service you get is about more than speed, as capacity and reliability are now as just critical.

    “The current rules do not distinguish how fibre and copper-based services are described, despite the experience they deliver being worlds apart.”

    View the original article: http://www.bbc.co.uk/news/technology-44160630

    http://www.bbc.co.uk/news/technology-44160630

    In the same category are

    Lightning strike causes Stansted Airport disruption Image copyright Steve Childs Image caption Passengers have been advised to check with their airlines for up to date flight information Flights fro...
    Irish abortion referendum: New laws by end of the year – Irish PM Image copyright Reuters Image caption It was a highly-emotive campaign and the result was overwhelming A new abortion law will be in place by the ...
    Kids recreate Meghan and Harry’s royal wedding Share this with These are external links and will open in a new window Copy this link Read more about sharing. These are external links and will open ...
    Irish abortion referendum: Donegal rejects repeal Image caption Vote count begins in Donegal On Saturday the Irish public voted overwhelmingly to relax abortion laws, but what seemed like an unsto...
    Real Madrid 3-1 Liverpool: ‘Flawed Karius pays for lack of focus’ Karius was left dejected in his penalty area after Liverpool's 3-1 defeat in the Champions League finalI feel sorry for Loris Karius, because he will...
    Boy, 15, charged with murdering teenager Image copyright PA A 15-year-old boy has been charged with murdering another boy of the same age in Sheffield.The victim was attacked in Lowedges Ro...

    Leave a comment

    Your email address will not be published. Required fields are marked *