Arabic AR Chinese (Simplified) ZH-CN English EN French FR German DE Japanese JA Portuguese PT Russian RU Spanish ES Ukrainian UK

Virgin Media ‘falling short’ on broadband speeds

Latest news

    Virgin media logoImage copyright Getty Images
    Image caption Virgin Media was overselling in some areas, leading to over-utilisation

    A BBC Watchdog investigation has found Virgin Media customers across the UK are receiving only a fraction of the broadband speed they were promised.

    It found the company had been signing up too many customers in some areas, leading to issues relating to “over-utilisation”.

    Some customers were receiving just 3% of the speeds promised, it said.

    Virgin Media said it was “disappointed” that it “fell short” of its own high standards on broadband speeds.

    ‘Hoodwinked’

    Chief executive Tom Mockridge said: “We apologise for the inconvenience to these customers and have resolved the issues they raised.

    “All of our sales agents have been re-briefed on the company’s sales policy, and we are providing additional training to ensure everyone complies with it.”

    Virgin Media has not confirmed the exact numbers of affected customers.

    Virgin Media customers in the affected areas were struggling to complete tasks such as streaming video, listening to music and downloading games, despite paying for speeds of about 200Mbps, Watchdog found.

    At the end of May 2017, Mr Mockridge said 100Mbps would now be the “broadband standard” for the company and the industry needed to improve the way it advertised speeds, so customers were not “hoodwinked”.

    View the original article: http://www.bbc.co.uk/news/technology-40504354

    The BBC Watchdog investigation into Virgin Media is broadcast on Wednesday, 5 July, 20:00, BBC One.

    In the same category are

    Florida school shooting: Where do US protests go from here? Image copyright Reuters Image caption Students from Marjory Stoneman Douglas High School demanded reform to gun laws At 14:21 last Wednesday, gunm...
    How Lily Newmark found bullying ‘closure’ in Pin Cushion film Image copyright Getty Images Image caption Lily Newmark is also an in-demand model One of the UK's most promising young actresses says she took th...
    Children sold corrosive substances in Newham despite voluntary crackdown Image copyright Newham Council Image caption Retailers in Newham have signed up to a scheme to not sell corrosive substances to people under 21 Co...
    Barefoot doctor: ‘We did have shoes…’ In 1968, Chairman Mao officially launched a scheme to improve healthcare in rural China, by giving thousands of people basic medical training and send...
    Five ideas on teaching children about saving money from the Money Advice Service Parents of young children may be unsure about when and how to introduce their youngsters to money.The Money Advice Service says the earlier the better...
    ‘I was stalked by a polar bear’ Image copyright John Oakley Image caption Pip Stewart thought her partner had "lost the plot" when he suggested they cycle from Malaysia to London...

    Leave a comment

    Your email address will not be published. Required fields are marked *